JRG

JOB DESCRIPTION

JOB TITLE:  C&B AM/ Manager

REPORTS TO:   HR Director

NUMBER OF SUPERVISION: 8           

JOB PURPOSE 

Responsible for overall HR C&B functions, including develop, review, and implement HR policies and procedures develop the strategies of reward mechanism, ensure legal compliance. And develop and manage HR Information system

Key Responsibilities AND % OF TIME SPENT ON EACH 

20%  Compensation Strategy & Workforce Cost Management

• Lead annual compensation cycles including salary review, bonus planning, promotion adjustments, and workforce cost budgeting. 
• Design and maintain scalable salary structures and grading frameworks suitable for restaurant frontline, shift leaders, and corporate roles. 
• Develop incentive and variable pay programs aligned with restaurant KPIs (e.g., sales, productivity, attendance, service quality). 
• Conduct market benchmarking for QSR and hospitality talent segments to ensure external competitiveness and internal equity. 
• Partner with Operations and Finance to manage total labor cost, headcount planning, and productivity analysis across restaurant network. 
• Support compensation decisions for hiring, retention, internal transfer, and critical talent cases.

15%  Benefits Design & Administration

• Manage and evolve employee benefits programs including insurance, leave policies, wellness programs, and recognition schemes.
• Ensure benefits offerings are competitive and appropriate for a large frontline workforce with high PT/FT mix.
• Manage vendor relationships (insurance, benefits providers) and oversee renewals, utilization, and cost control.
• Drive clear communication and employee education on compensation and benefits programs across restaurant teams.

20%  Payroll, Attendance & Workforce Governance

• Oversee payroll governance across a highly complex workforce structure including: 
• Full-time employees 
• Part-time / hourly employees 
• Shift-based restaurant teams 
• Cross-restaurant support assignments 
• Ensure accurate and compliant payroll processing covering overtime, shift differentials, allowances, and variable attendance patterns. 
• Ensure compliance with Taiwan labor regulations including labor insurance, labor pension, taxation, working hours, and overtime rules. 
• Partner with Operations to govern attendance, scheduling, leave, and labor compliance practices across restaurants. 
• Support audits, labor inspections, and internal compliance reviews. 
• Identify payroll and workforce process risks and drive continuous improvement.

15%  HRIS & HR Digital Transformation

• Act as key HR owner for HRIS design, implementation, and continuous enhancement.
• Partner with IT, vendors, and business stakeholders to optimize HR systems supporting:
• Attendance & time tracking
• Shift scheduling integration
• Payroll calculation and interfaces
• Employee lifecycle management
• Leave and absence management
• Drive automation and standardization across 500+ restaurant locations.
• Build and maintain HR dashboards and workforce analytics for business and operational decision-making.
• Ensure data accuracy, system integrity, and scalable HR process design. 

10%   Policy, Compliance & Governance

• Develop and maintain compensation, benefits, payroll, attendance, and labor compliance policies and SOPs. 
• Ensure alignment with Taiwan labor laws and internal governance standards. 
• Provide practical guidance to restaurant and operations leaders on workforce compliance and labor practices. 
• Monitor regulatory changes and implement required policy/system updates.

20%  Team Management

• Manage the C&B team, particularly with regard to performance management and team members development
• Promote a customer focused and team-based culture
• Ensure team operate professionally