JRG

Training System Maintenance

• Operate and manage the training system; provide timely and accurate information to the Operations team
• Consolidate BSC / Five Star reports, including performance bonus calculations and application processes
• Maintain and update training materials and content for the Operations Department on the internal Employee Portal

Operations Standards Training

• Master all five core workstation skills; serve as trainer and evaluator
• Understand and support the implementation of the “figure-eight” walkthrough for RGS certification
• Provide coaching in BAGR and assist ARGM in identifying operational improvement opportunities

Talent Pipeline Management

• Coordinate promotion evaluation schedules, participant tracking, venue and evaluator arrangements, result announcements, and approval processing
• Maintain HR-related data including budgeted vs. actual headcount tracking; consolidate regional reports
• Manage development programs and training hour planning

Operations Administration

• Process store expense applications and reimbursement
• Support recurring events and coordinate meetings
• Handle official correspondence with government agencies
• Perform other ad hoc tasks assigned by supervisors

Project Execution & Instructional Support

• Develop and proofread training materials (e.g., DC content)
• Deliver training as a program instructor (e.g., ABR)
• Plan and execute event-based training programs (e.g., Champs League, RCC, international competitions)