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General Information

Job Title
台灣徵才-Pizza Hut Restaurant Excellence Manager
Market
Taiwan
Brand
Pizza Hut
Department
Operations (OPS)
Job Requsition Published Date
06-Jul-2026

Job Information

Job Responsibilities:
 

Data-Driven Operational Optimization & Collaboration

 

•  Partner with the Operations Director to evaluate key operating metrics, diagnose performance gaps, and convert insights into prioritized actions that improve restaurant execution.

•  Translate labor productivity, speed of service, store P&L, and other operational indicators into executive-ready recommendations that drive efficiency, profitability, and brand performance.

 

System Implementation & Digital Transformation

 

•  Lead cross-functional deployment, adoption, and continuous optimization of strategic digital initiatives and enterprise systems, including KDS, D365, rostering, and HR modules.

•  Embed new systems into sustainable restaurant routines, ensuring technology strengthens execution capability, management visibility, and frontline effectiveness.

 

Training, Promotion Pathways & Training System

 

•  Set the direction for operational training architecture aligned with local priorities and global brand standards, including YUM! standards.

•  Establish a standardized Training System that delivers consistent onboarding quality, operational capability building, and leadership certification at scale.

•  Strengthen frontline training and promotion pathways to improve retention, accelerate readiness, and build sustainable talent pipelines for TRGM, AC, and Regional Coach roles.

 

Sales Orientation (LSM) & Cross-Functional Alignment

 

•  Translate LSM priorities into restaurant-level execution plans, ensuring trade-zone campaigns are supported by clear operating routines, training, and readiness standards.

•  Orchestrate alignment between RSC functions, including Marketing, Finance, and Supply Chain, and RES stores to ensure policies, initiatives, and execution priorities are integrated effectively.

 

People Leadership & Talent Development

 

•  Lead and develop a team of 8–9 professionals by setting clear MBO priorities, establishing performance accountability, and building leadership capability.

•  Cultivate an agile, high-performing team culture that is accountable for measurable outcomes, disciplined project delivery, and operational excellence.

Requirements:
 

•  Education: Bachelor’s degree or above; degrees in Business Administration, Hospitality Management, or Human Resources are preferred.


•  Experience:

◦  Minimum of 5 years of professional experience in the F&B, retail, or chain store industry.

◦  At least 2 years of proven management experience leading a team of 5 or more people.

◦  Demonstrated experience in multi-unit operations management, corporate training, or operational excellence initiatives.

•  Project & Domain Capability:

◦  Proven success leading digital transformation initiatives or enterprise system implementation, such as KDS, ERP, or advanced HRIS, from rollout through adoption.

◦  Experience designing scalable training structures, promotion pathways, career development frameworks, or certified training store programs.

◦  Familiarity with coordinating or executing store-level campaigns is highly valued.

 

•  Core Competencies:

◦  Strategic, analytical, and commercially oriented mindset, with strong financial acumen across labor optimization, productivity metrics, and operational performance data.

◦  Executive-level communication and stakeholder management capability, with the ability to align senior leadership, influence cross-functional partners, and build credibility with frontline teams.

◦  High resilience, sound judgment, and adaptability to lead through ambiguity in a fast-changing QSR market environment.