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General Information

Job Title
Customer Service Officer
Market
Hong Kong
Brand
JRGHK Shared Functions
Department
Customer Service (CS)
Job Requsition Published Date
08-Aug-2025

Job Information

Job Responsibilities:
  • Respond to customer inquiries, feedback, and complaints across various channels in a timely, professional, and empathetic manner
  • Deliver exceptional service by providing consultative solutions and proactively following up on cases to enhance customer satisfaction
  • Handle membership-related inquiries, including the reallocation and adjustment of membership points
  • Collaborate closely with internal departments to ensure efficient and effective resolution of customer issues
  • Conduct thorough investigations and root cause analyses, offering professional and practical solutions
  • Analyze customer feedback and inquiries to generate insightful Customer Service Reports for continuous improvement
  • Support the Restaurant Excellence Manager in executing projects and ad-hoc assignments as required
Requirements:
  • Higher Diploma or above
  • Minimum 3 years relevant work experience
  • Highly motivated, with a strong sense of responsibility and the ability to work independently
  • Collaborative team player with a genuine desire to contribute in a team-oriented environment
  • Excellent command of English, Cantonese, and Mandarin
  • Proficient in Chinese word processing, Microsoft Excel, and other Microsoft Office applications
  • Demonstrates a strong service mindset, is self-driven, detail-oriented, positive, and able to perform under pressure
  • Prior experience in the Food & Beverage or Retail industry is preferred
  • Immediate available is highly preferred