Customer Service Officer - 1877 - JRG

Chức danh

Customer Service Officer

Market

Hồng Kông

Brand

JRGHK Shared Functions

Phòng ban

Dịch vụ Khách hàng

Job Requsition Published Date

08-Tháng 8-2025

Trách nhiệm công việc

Respond to customer inquiries, feedback, and complaints across various channels in a timely, professional, and empathetic manner
Deliver exceptional service by providing consultative solutions and proactively following up on cases to enhance customer satisfaction
Handle membership-related inquiries, including the reallocation and adjustment of membership points
Collaborate closely with internal departments to ensure efficient and effective resolution of customer issues
Conduct thorough investigations and root cause analyses, offering professional and practical solutions
Analyze customer feedback and inquiries to generate insightful Customer Service Reports for continuous improvement
Support the Restaurant Excellence Manager in executing projects and ad-hoc assignments as required

Yêu cầu

Higher Diploma or above
Minimum 3 years relevant work experience
Highly motivated, with a strong sense of responsibility and the ability to work independently
Collaborative team player with a genuine desire to contribute in a team-oriented environment
Excellent command of English, Cantonese, and Mandarin
Proficient in Chinese word processing, Microsoft Excel, and other Microsoft Office applications
Demonstrates a strong service mindset, is self-driven, detail-oriented, positive, and able to perform under pressure
Prior experience in the Food & Beverage or Retail industry is preferred
Immediate available is highly preferred